Pro-active support

Drive adoption and support your faculty and students while they are working in the application.

Reduce support costs

Pro-actively support end-users in the right place at the right time. Reduce support costs by informing users about:

  • Frequently Asked Questions (FAQs)
  • Frequently made errors/mistakes
  • Technical known problems within the network and/or application, including a workaround on how to circumvent this problem

Promote usage

Drive adoption by providing useful information to users with pro-active messages that can highlight:

  • New functionality
  • Unused functionality
  • Changes in your application

 

Create and manage institution-specific help-items

With the EesyProducer, you can create hints, pop-up messages, and systray messages. You can choose where they appear, who can view them and for how long.

Interested?
Start a free trial or request a demo